Job Overview 

We're looking for a Telesales Representative who will serve as the friendly voice connecting customers to their next meal, building relationships with clients who look forward to calls. This is a relationship-focused telesales role where you will reach out to existing customers who have already purchased, check in on their satisfaction, and help them place their next order. You will make 150-200 calls per day to warm leads who expect and welcome your outreach, focusing on upselling and cross-selling in a conversational, empathetic manner that prioritizes customer care over aggressive sales tactics.

Client Overview

Our client operates two franchise locations for a national brand that delivers frozen meals to vulnerable populations across the UK. They are part of a 20-location network providing an essential service to customers who rely on convenient, quality food delivery.

Schedule: Monday - Friday, 8:30 AM - 5:30 PM GMT, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Make 150-200 outbound calls daily to existing customers who have previously ordered through the company
• Conduct friendly check-ins asking customers about their previous orders and satisfaction with meals
• Inform customers when delivery drivers will be in their area and facilitate order placement
• Upsell and cross-sell menu items through natural conversation rather than scripted pitches
• Introduce new products and seasonal offerings to customers in an engaging way
• Build rapport with customers by remembering personal details and showing genuine care
• Address customer needs with empathy and care
• Use WebEx phone system and SAP software to manage customer interactions and orders
• Maintain detailed records of customer preferences and conversation history
• Ensure customers feel valued and connected throughout every interaction

Requirements

• Sales or customer service experience
• Proven telesales or outbound calling experience
• Strong empathy and ability to connect with diverse customer populations
• Comfortable making 150-200 calls per day in a fast-paced environment
• Natural conversational style with the ability to build rapport quickly
• Experience using phone systems and CRM or ERP software

Qualifications

• Experience in the food service or hospitality industry is a plus
• Experience working in care-related sectors or customer service roles is beneficial
• Familiarity with WebEx or SAP systems is a plus
• Experience balancing customer service with sales targets

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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