Job Overview:

We’re looking for an enthusiastic, proactive Customer Service Representative who thrives in a fast-paced e-commerce environment. In this role, you’ll serve as the main point of contact for our customers—resolving inquiries with empathy, troubleshooting issues efficiently, and providing top-tier support.

Schedule: Remote, Full Time | Monday - Friday 8:00am. - 5:00pm. PST. | 1 hour break.

Responsibilities:

• Accurately and timely processing large volumes of Purchase Orders in different ERP systems and making sure they get fulfilled by the warehouse in timely manner;
• Creating packing lists, invoices, transportation documents such as BOLs; shipping labels
• Managing incoming emails, messages, calls - solving customers issues;
• Processing Return Authorizations;
• Providing freight quotes to clients and team members
• Developing in-depth knowledge and expertise with regard to tile products we offer.
• Maintaining reports
• Performing other related duties as required.

Requisites:

• Very detail-oriented, logical, and efficient.
• Fast learner, who can use reasonable judgement to problem solve, who doesn't require micro-managing, adaptive, able to cope with fast-paced environment
• 3+ years of experience in operations, customer service, or other related industry.
• Proven customer support experience or experience as a client service representative
• Excellent communication and writing skills
• Excellent customer relationship skills
• Good analytical skills in determining customers' needs and offering solutions
• Strong Computer skills
• Basic math skills
• Familiarity with different CRM or ERP systems and practices
• Strong leadership and organizational skills
• Friendly and outgoing personality
• Good memory

Independent Contractor Perks:

• Health Insurance.
• Immediate hiring.
• Permanent work from home.

Notes:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. 

Important Disclaimer:

• BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms; Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM.

If you're a quick learner, a natural problem solver, and passionate about delivering high-quality customer experiences, we’d love to have you on our team!