Dispatcher

Responsibilities:

• Qualify inbound leads generated through Meta advertising campaigns via WhatsApp and phone
• Schedule service appointments and coordinate job assignments with field technicians
• Answer all incoming calls throughout the day and provide professional customer support
• Follow up with clients to confirm appointments, gather feedback, and maintain satisfaction
• Track job statuses and ensure accurate records are maintained in the company's CRM
• Dispatch jobs to technicians and communicate scheduling updates in real time

Requirements:

• Fluent in both Spanish and English (spoken and written)
• Prior experience in dispatching, scheduling, or virtual assistant roles within a service-based industry
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• High level of attention to detail and follow-through
• Ability to work independently with minimal supervision

Scope:

• Serve as the primary point of contact for all inbound customer inquiries
• Manage the full lead qualification process from initial contact through appointment booking
• Maintain and update job tracking systems to ensure operational visibility
• Support business growth by ensuring no leads or client communications are missed
• Coordinate daily scheduling across the field service team
• Provide consistent, bilingual customer service to a diverse client base