Job Overview

Our client is seeking a dedicated, empathetic Cardiology Patient Care Coordinator to serve as the vital connection between patients and their healthcare providers. In this full-time remote role, you will manage complex appointment scheduling and handle multi-channel patient communications that directly impact patient satisfaction and medical care access. This position offers an excellent opportunity to develop valuable healthcare administration skills while working with cutting-edge EMR systems. No prior medical experience is strictly required to start, as comprehensive training and ongoing operational support will be provided to ensure your success.

Client Overview

Our client is a growing healthcare organization focused on efficient patient care delivery and scaling operations across multiple medical departments. They prioritize both cost-effectiveness and quality patient service, investing heavily in comprehensive training programs to develop their virtual team members into highly skilled medical administrative professionals.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Eastern Time [Ontario, Canada] (40 hours per week) Note: Includes a 1-hour unpaid break.

Responsibilities

• Appointment Scheduling: Book and schedule patient appointments for specialized doctors through professional, compassionate phone interactions.
• Pre-Call Patient Research: Conduct thorough patient account research prior to placing outbound calls to ensure highly personalized and efficient service.
• EMR Data Management: Navigate and master complex Electronic Medical Records (EMR) systems to manage sensitive patient information securely.
• Multi-Platform Navigation: Operate multiple software systems simultaneously to track appointment queues and coordinate scheduling logistics.
• Patient Communication: Handle high-volume inbound and outbound patient calls, inquiries, and follow-ups with an exceptional standard of professionalism and empathy.
• Record Hygiene: Maintain highly accurate scheduling records and complete patient files across various integrated data platforms.
• Clinical Collaboration: Partner closely with on-site medical staff to optimize daily appointment availability, manage cancellations, and streamline patient flow.

Requirements

• Communication Excellence: Strong verbal and written communication skills tailored for sensitive, professional patient interactions.
• Phone Confidence: High comfort level handling phone-based customer service and navigating confidential, emotionally sensitive conversations.
• Technical Agility: Quick learner with the ability to master new software platforms, clinical workflows, and basic medical terminology.
• Technical Infrastructure: A reliable, high-speed internet connection (100+ Mbps preferred) to ensure optimal remote EMR software performance.
• Workspace Standard: A dedicated home office space with a professional, distraction-free setup suitable for secure patient calls.

Qualifications

• Previous professional experience in customer service, retail, or general administrative assistance is considered a strong asset.
• Prior familiarity with basic medical terminology, cardiology care settings, or healthcare office environments is highly advantageous.
• Previous hands-on experience navigating EMR systems or medical scheduling software is a major bonus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations (for full-time roles only)

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.