Job Overview:

Our client is seeking a Customer Onboarding & Support Specialist to serve as a trusted point of contact for new and existing customers during off-hours when the primary team is offline. In this role, you will independently handle customer onboarding, account setup, and basic support inquiries with minimal supervision. You'll be the bridge that keeps operations running smoothly across global time zones, ensuring customers receive timely responses and account connections regardless of when they sign up. This is a relationship-driven role where your reliability and attention to detail directly impact customer satisfaction and retention.

Schedule: 4 hours per day, 6 days per week, including weekends; Austria/CET coverage preferred during the 4 PM to 3 AM window

Responsibilities:

• Onboard new customers and guide them through the account connection process.
• Send templated email communications to clients during the onboarding workflow.
• Manage login credentials securely for customer social media accounts.
• Provide coverage during evening and weekend hours when the primary team is offline.
• Process account setup requests from customers in different time zones, particularly from the United States.
• Follow established processes and procedures for repetitive administrative tasks.
• Respond to customer inquiries related to account status and cancellations.
• Maintain accurate records of customer interactions and account changes.

Requirements:

• Proven track record of reliability and accountability in previous remote roles.
• Demonstrable trustworthiness, as you will handle sensitive customer login credentials.
• Strong attention to detail and ability to follow processes precisely.
• Excellent communication skills for customer-facing interactions.
• Ability to work independently without constant supervision.
• Willingness to work evening hours and weekends on a 6-day per week schedule.
• Comfortable with repetitive, process-driven administrative tasks.
• Experience managing multiple customer accounts simultaneously.

Preferred Qualifications:

• Previous experience in social media management or digital marketing.
• Familiarity with Instagram account management and platform features.
• Experience working across multiple time zones.
• Previous customer service or client onboarding experience.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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