Overview

Our client is looking for a highly organized and proactive Community & Operations Assistant to join their fast-growing global personal and professional development company. In this role, you will help support a thriving online learning community and drive internal operations within a fast-paced education environment. You will be responsible for overseeing daily community operations, coordinating events, maintaining learning resources, and assisting the Programme Team with key administrative and customer support tasks.

Schedule:

• Full-Time (38 hours per week), Monday to Friday, 8:00 am to 6:00 pm, Flexible Australian Eastern Standard Time (AEST)

Responsibilities

Community Management

• Manage day-to-day operations across the online community platform.
• Create and schedule community events.
• Set up Zoom meetings and event links.
• Upload, organize, and maintain learning resources.
• Coordinate with internal stakeholders to obtain required resources.
• Assist members with navigating the community and accessing materials.
• Recommend improvements to enhance the overall student experience.

Student Support

• Respond to student questions professionally and promptly.
• Review student submissions such as marketing materials and provide constructive design feedback.
• Support students with visual content, online tools, and business systems.
• Assist students setting up community platforms and business systems.

Customer Service & Administration

• Manage customer inquiries through customer support platforms.
• Provide virtual administrative support to the Programme Team.
• Maintain clear communication across internal systems and teams.
• Ensure operational tasks are completed accurately and on time.

Content & Copywriting (Bonus)

Draft short-form communications including:

• Email responses
• Community announcements
• Social posts
• Student updates

Requirements

• Hands-on experience managing online communities (not limited to moderation).
• Experience organizing community events and maintaining member spaces.
• Strong eye for design with the ability to provide constructive visual feedback.
• Proficiency with Canva or similar design tools.
• Experience supporting coaching, education, or personal development businesses.
• Excellent written and verbal English communication.
• Strong organizational and time management skills.
• Self-motivated and capable of working independently.
• Comfortable working full-time during Australian business hours.

Preferred Qualifications

• Experience with GoHighLevel (GHL).
• Experience using Intercom or similar customer support platforms.
• Copywriting experience.
• Experience working with online courses or membership-based businesses.
• Business operations experience.

Tools & Platforms

Experience with any of the following is highly advantageous:

• Circle
• Zoom
• Canva
• GoHighLevel (GHL)
• Intercom
• Google Workspace
• Online community platforms
• Learning Management Systems (LMS)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official social media platforms: Facebook, LinkedIn, TikTok, TikTok LATAM, Instagram LATAM