Job Overview

We are seeking a responsive Lead Generation & Onboarding Specialist for a part-time remote role. In this pivotal sales-support position, you will manage the front end of our pipeline by delivering fast, professional first-touch communication to all incoming inquiries. Your main focus will be qualifying leads, gathering project details, and actively guiding strong-fit prospects toward booking facility tours. This role is ideal for a detail-driven multi-tasker who excels at inbox management, follow-through, and converting interest into scheduled appointments.

Schedule: Mon-Fri, flexible during business hours, EST (20 hrs per week)

Responsibilities

• Respond quickly and professionally to inbound inquiries across active channels
• Manage first-touch communication with new prospects
• Qualify incoming leads using Grand River Modular’s internal process and criteria
• Gather key prospect details, including project-related information needed for early qualification
• Guide qualified leads toward booking a facility tour
• Maintain consistent communication quality across all early-stage interactions
• Keep lead statuses, notes, and next steps organized in the required systems
• Ensure no inquiry is missed, delayed, or left without follow-up
• Escalate strong-fit or time-sensitive opportunities when needed
• Support a smooth onboarding flow for qualified leads entering the pipeline

Requirements

• Experience in inbound lead handling, lead qualification, sales support, customer support, or client-facing messaging
• Strong written English and confident message-based communication skills
• Ability to respond quickly without losing quality or professionalism
• Strong organization and follow-through
• Comfort working inside a structured process or SOP
• Experience handling multiple conversations at once across inbox-style channels
• Good judgment in distinguishing qualified vs. unqualified prospects
• Customer-facing, detail-oriented, and reliable work style

Preferred Qualifications

• Experience with social media inboxes, especially Facebook or Instagram inquiry handling
• Experience using CRM or workflow tools such as HubSpot, ClickUp, or similar platforms
• Background in appointment setting, lead onboarding, or sales coordination
• Experience working with property, construction, home services, or a high-consideration purchase process
• Comfort following scripts while still tailoring replies naturally to the prospect’s context

Independent Contractor Perks

Permanent work from home

Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.