Job Overview

Our client is seeking a highly organized, proactive, and detail-oriented Real Estate Client Success & Sales Coordinator to support a growing real estate business. This role is focused on ensuring every lead receives exceptional follow-up, every client receives timely communication, and every opportunity is properly tracked throughout the sales process. The ideal candidate will serve as an extension of the Broker Associate by communicating professionally and consistently with clients while helping manage the CRM, marketing initiatives, and day-to-day sales operations. As the business grows, this position is expected to expand into transaction coordination, marketing, and broader operational support.

Schedule Monday - Friday, 8:00 AM - 12:00 PM EST (20 work hours per week)

Responsibilities:

Lead and CRM Management

• Manage the Follow Up Boss CRM on a daily basis
• Review, organize, and monitor all new buyer, seller, landlord, and tenant leads
• Ensure every lead receives timely, professional, and consistent follow-up
• Update CRM notes, tasks, reminders, and contact records accurately
• Organize and maintain a clean and accurate sales pipeline
• Identify inactive leads that should be re-engaged
• Keep the CRM current, organized, and reliable
• Monitor follow-up schedules to ensure no opportunities are missed

Client Communication

• Communicate with clients professionally through email, text message, and CRM platforms
• Serve as an extension of the Broker Associate in day-to-day client interactions
• Draft and send communications in Joshua Brown’s communication style while maintaining professionalism, accuracy, and responsiveness
• Coordinate appointments and property showings
• Confirm appointments with clients in a timely manner
• Follow up with clients after property showings
• Maintain a high level of client service throughout every stage of the sales process
• Escalate negotiations, pricing discussions, contracts, legal questions, and brokerage-related decisions directly to the Broker Associate

Real Estate Administrative Support

• Conduct MLS searches and listing research
• Prepare DocuSign documents as needed
• Manage calendars and scheduling needs
• Coordinate appointments with clients, agents, lenders, inspectors, title companies, and vendors
• Organize transaction files and maintain digital records
• Assist with listing preparation and general administrative tasks

Marketing Support

• Support CRM marketing campaigns
• Assist with email marketing initiatives
• Help schedule and manage social media content
• Support listing marketing efforts
• Maintain and organize the client database
• Assist with client appreciation campaigns
• Create or support Canva graphics when needed
• Use AI tools such as ChatGPT for content creation and marketing assistance

Growth Opportunities

• Expand into Transaction Coordination responsibilities
• Take on Contract-to-Close Management support
• Assist with Listing Management
• Support Marketing Campaign Management
• Contribute to Process and Systems Improvement
• Provide broader Business Operations Support

Requirements

• Previous experience in U.S. residential real estate
• Exceptional attention to detail
• Ability to multitask in a fast-paced environment
• Professional and client-focused attitude
• Comfortable learning new software and technology

Qualifications

• Follow Up Boss experience strongly preferred
• MLS experience
• DocuSign experience
• Transaction Coordination experience
• CRM management experience
• Canva experience
• Email marketing experience
• Social media management experience
• Experience using AI tools such as ChatGPT

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.