Job Overview:

Our client is looking for a proactive and organized Client Services & HR Coordinator professional to join their team. In this dual-function role, the primary focus will be on delivering outstanding customer service, while also providing support for general HR and day-to-day administrative tasks that keep operations running smoothly.

This is an excellent opportunity for someone who enjoys working in a dynamic environment, can manage multiple tasks efficiently, and thrives in a people-facing role.

Schedule:

• Monday to Friday, 11:00 am to 8:00 pm (US Pacific Time, 40 hours per week)

Responsibilities:

Customer Service

• Serve as the first point of contact for customer inquiries via phone, email, and in person.
• Provide accurate information about programmes, schedules, fees, and facility policies.
• Handle enrolment, registration, and booking processes in a timely and accurate manner.
• Resolve customer concerns and complaints professionally, escalating when necessary.
• Maintain strong relationships with clients and families to support retention and satisfaction.
• Process payments, issue receipts, and maintain transaction records.
• Coordinate with coaches and internal teams to relay customer feedback and scheduling updates.
• Assist with communications such as announcements, reminders, and follow-ups.

HR and Administrative Support

• Assist with general administrative tasks to support day-to-day HR operations.
• Help organise and maintain employee records, documents, and basic filing systems.
• Support coordination of staff schedules, attendance tracking, and leave records.
• Assist with preparing basic HR documents such as offer letters and onboarding checklists.
• Help coordinate logistics for staff onboarding and orientation activities.
• Provide administrative support for training schedules and certification tracking.
• Act as a liaison between staff and management for routine HR-related queries.

Requirements and Qualifications:

• Diploma or Bachelor's degree in Business Administration, Communication, or a related field.
• 1–2 years of experience in a customer service, sales, front desk, or administrative role highly preferred.
• Proficient with HubSpot CRM.
• Strong multitasking and organizational skills — able to manage competing priorities with ease.
• Professional verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable using MS Office tools (Word, Excel, Outlook) and general computer systems.
• Experience in the sports, fitness, or education industry is an advantage but not required.
• No prior HR policy or employee relations experience required — a willingness to learn is sufficient.

Preferred Experience:

• Loan administration or mortgage administration experience.
• Collections or arrears management experience.
• Customer service experience within financial services.
• Experience with CRM or loan management systems.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.