Job Description:

We are looking for a dedicated Client Support & Scheduling Specialist to serve as the voice of our company. You will be responsible for turning inquiries into appointments and ensuring our CRM data is immaculate.

Client Overview:

A growing Home Services company focused on providing residential and commercial estimates. The team is transitioning from AI call handling to a personalized human-centric experience to ensure no lead is missed.

Schedule:

• Mondays to Fridays, flexible schedule within the client’s business hours (between 8:00 am and 5:00 pm, US Central Time, 40 hours per week)

Responsibilities:

• Act as the first point of contact for all inbound customer calls.
• Schedule estimates and service appointments directly within the CRM.
• Proactively follow up on missed calls and after-hours inquiries.
• Verify and update lead information from various lead generation sources.
• Manage and triage messages within a shared customer inbox.
• Send confirmation and verification messages to customers post-booking.
• Route sales inquiries to the appropriate internal specialists.

Requirements:

• Proven experience in customer-facing phone support or appointment setting.
• Exceptional verbal communication and a professional phone demeanor.
• Close attention to detail for data entry and CRM management.
• Ability to work independently while managing multiple tasks.
• Strong written communication for professional messaging.
• Bonus if you have experience with home services or field service CRMs.
• It helps if you have experience managing shared team inboxes.

Why Join This Team?

• Stable full-time work in a growing industry.
• Play a pivotal role in scaling a successful service business.
• Professional environment with clear processes and support.
• Opportunity to own the customer experience from first contact.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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