Overview:

Our client is looking for a Senior Workforce Rostering & Operations Coordinator who will handle a critical operational role by ensuring staff are scheduled efficiently to support participant programs and services. It focuses on creating and maintaining staff rosters that meet operational requirements, staff availability, and participant needs while ensuring compliance with staffing ratios and organizational standards. In addition to rostering, the position may support basic HR administration when required and assist with workforce coordination.

Schedule: Monday - Friday, 10:00 AM - 12:00 PM Victoria, AU Time Zone (10 work hours per week)

Responsibilities:

Rostering & Workforce Coordination

• Develop and maintain staff rosters for programs and services
• Ensure appropriate staffing ratios and skill mix for each shift
• Schedule staff in advance to minimize disruptions
• Monitor staff availability, leave requests, and absences
• Adjust rosters as required to meet operational needs

Operational Coordination

• Liaise with program leaders and management to ensure shift coverage
• Respond to roster changes or staffing gaps promptly
• Support the coordination of replacement staff where necessary

Systems & Record Management

• Maintain accurate records of staff hours, shift changes, and attendance
• Update rostering systems with current staff information
• Ensure staff qualifications and training requirements are reflected in scheduling decisions

HR & Administrative Support

• Assist with basic HR administration tasks when required
• Support communication between staff and management regarding roster queries
• Maintain documentation and records in line with organizational policies

Compliance & Risk Awareness

• Ensure rostering aligns with organizational policies and regulatory requirements
• Monitor compliance with staff training and qualification requirements
• Support operational reporting and workforce planning

Requirements:

• Must be proactive communicators and comfortable with maintaining regular communication and providing frequent updates to the client
• Rostering Experience & Accuracy: Proven experience creating and maintaining staff rosters, with strong attention to detail and minimal errors
• Operational Awareness: Ability to ensure programs are fully staffed, anticipate scheduling conflicts, and respond quickly to last-minute changes or absences
• Organization & Time Management: Can plan rosters in advance while managing multiple priorities efficiently
• Communication & Coordination: Strong skills in liaising with staff and management, clearly communicating roster updates or changes
• Systems & Administration: Familiarity with rostering or workforce management systems; able to track staff hours, leave, qualifications, and attendance accurately.
• Compliance & Risk Awareness: Understands staffing ratios, regulatory requirements, and organizational policies; ensures rosters align with these standards
• Proactivity & Ownership: Can work independently, anticipate issues, and act as a reliable partner in workforce planning rather than just following instructions

Preferred Qualifications:

• Experience within the disability, healthcare, or community services sector
• Familiarity with workforce management or rostering systems

Success Measures:

• Rosters published accurately and on time
• Minimal disruptions due to staffing gaps
• Strong staff communication and responsiveness to roster changes
• Accurate documentation and reporting

Working Structure:

• Rosters prepared a week in advance to support operational planning
• Role may require occasional responsiveness to urgent scheduling matters

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.