Job Overview:

Are you a process-driven professional with a knack for numbers and exceptional communication?

We are seeking a part-time Accounts Receivable and CRM Support Specialist to join our team in a key role that directly protects company revenue and supports club managers across multiple locations. You will take charge of member billing, payment resolution, chargeback management, CRM data updates, and general administrative coordination. If you thrive in a culture built on Purpose, Integrity, and Excellence, we’d love for you to apply! 

Reports to the Senior Administrative Specialist and Director of Operations.

Schedule:

Monday - Friday, 9:00 AM - 1:00 PM Michigan Center, MI time (20 work hours per week)

Responsibilities:

Administrative Support:

• Support cross-location administrative projects, and other centralized operational needs.
• Maintain standardized processes, checklists, communication scripts, and resolution workflows.
• Complete prospect and member followups via text and e-mail.
• Schedule appointments for prospects, fitness consultations for members and meetings with club managers for all member matters in the CRM.

Billing and Member Account Support:

• Review and manage delinquent member accounts across multiple locations using approved procedures (email and text).
• Contact members regarding past-due balances through approved text, and email tools using established scripts and communication schedules.
• Resolve routine billing concerns and payment arrangements within company guidelines; and coordinate payment plans and escalations to club managers to complete at the location.
• Waive late or service fees within established approval limits and schedule club manager meetings with the customer in-person or via phone.
• Manage and process training, nutrition and recovery freezes, cancels and refunds in the CRM.

Merchant, Payment, and Collection Support:

• Review payment processor reports daily and identify chargebacks, returned payments, rejected transactions, and account discrepancies.
• Research billing records, signed agreements, access records, account notes, and communication history before taking or recommending action.
• Prepare and submit complete chargeback or collection documentation before required deadlines and track final outcomes.
• Coordinate account resolution with club managers.
• Identify recurring billing or payment trends and report material issues to leadership.
• Reconcile gym usage for insurance members to ensure accurate reimbursement from our third party provider.

Data & KPI Management:

• Maintain billing and account-related dashboards and provide regular location-level reporting on delinquency, recovery, payment arrangements, collections, returned payments, and chargebacks.
• Conduct monthly account audits and quarterly data cleanups, including duplicate records, missing agreements, inaccurate statuses, incomplete notes, invalid contact information, and unresolved payment issues.
• Analyze trends, identify process gaps, and recommend improvements that increase accuracy, consistency, and recovery performance.

Requirements:

• 1-3 years of experience in administrative support, billing, accounts receivable, collections, banking, customer service, payment processing, or a related field is preferred.
• Proficiency with cloud-based software such as Google documents.
• Experience with CRM systems, KPI tracking, dashboards, and accurate data entry.
• Ability to review billing records, identify discrepancies, and manage detailed follow-up across multiple locations.
• Strong written and verbal communication skills.
• Highly organized, detail-oriented, able to work independently, and capable of managing competing priorities and deadlines.
• Interest in health, wellness, and fitness is a plus.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.