Job Overview

Our client is seeking a highly organized Customer Support Dispatch Coordinator to serve as the first point of contact for customers while supporting daily administrative operations. This full-time role involves managing inbound inquiries, providing service information and quotes, scheduling appointments, coordinating technician dispatch, and ensuring a seamless customer experience from initial contact through service completion.

Client Overview

Our client is a growing home services company specializing in residential and commercial duct cleaning solutions. Operating remotely, they provide professional cleaning services while delivering exceptional customer experiences through efficient scheduling, communication, and service coordination. Their team is dedicated to helping customers maintain healthier indoor environments through reliable and responsive service.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Mountain Standard Time (MST), with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Handle inbound customer calls, inquiries, and lead responses via phone and email
• Qualify customer needs and provide service quotes
• Schedule appointments and coordinate technician availability
• Manage CRM records, customer information, and job details
• Dispatch jobs to technicians and ensure accurate service documentation
• Conduct post-service follow-ups and support general administrative and scheduling tasks

Requirements

• Minimum 2 years of experience in customer service, reception, or administrative support roles
• Experience handling inbound customer calls and client communications
• Experience using CRM systems for scheduling, dispatching, or customer management
• Excellent verbal and written English communication skills
• Strong organizational, multitasking, and time management skills with high accuracy
• Proficiency with email, calendars, and standard business software applications, with strong customer service and problem-solving skills
• Understanding of dispatch coordination and technician scheduling is preferred

Nice to have

• Experience using Housecall Pro or similar field service management software is preferred.
• Previous experience in home services, cleaning, HVAC, plumbing, or related industries is a plus.
• Experience providing service quotes and converting inquiries into bookings is an advantage.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.