Overview:

We are seeking a caring, empathetic, and detail‑oriented professional to join our team in a full‑time capacity. This role is dedicated to following up with customers after their support cases have been closed or resolved, ensuring that their experience was positive and that any lingering concerns are addressed. The ideal candidate will communicate warmth and professionalism over the phone, making clients feel heard, understood, and valued.

Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (US Eastern Time), with a 1-hour unpaid lunch (40 hours per week, 8 hours per day)

Key Responsibilities:

• Contact customers by phone after their support cases have been resolved.
• Confirm that issues were fully addressed and gather feedback on the support experience.
• Identify and escalate any concerns that may require additional attention.
• Take clear, accurate notes during and after calls.
• Work from structured outreach plans, lists, or case queues to ensure consistent follow‑up.
• Communicate on behalf of leadership with good judgment and professionalism.
• Maintain excellent organization and follow‑through on all assigned tasks.
• Assist with administrative and coordination tasks (such as scheduling, follow-ups and communication coordination as needed)

Qualifications:

• 3+ years of experience handling customer support roles.
• Minimum 2 years of experience managing U.S.‑based accounts.
• Experience working with CRMs, particularly Salesforce (required).
• Experience in customer service, client follow‑up, support, or account coordination.
• Strong phone communication skills with a calm, empathetic, and professional manner.
• Excellent organizational skills and attention to detail.
• Ability to work effectively from structured lists or case queues.
• Clear note‑taking and escalation skills.
• Good judgment when representing leadership in client communications

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.