Overview:

Our client is seeking a detail-oriented, highly organized, and proactive Hospitality Payroll & Operations Administrator to support their growing operations. In this role, you will be responsible for streamlining; back-of-house administrative systems, including timesheet compliance, payroll processing, guest relations, and basic financial reporting. This is a fully remote position that offers a high level of flexibility while playing a vital support role for a fast-paced hospitality business.

Join a fast-growing, dynamic hospitality venue based in Brisbane, Australia. The business is dedicated to delivering exceptional dining, function, and group booking experiences. With a focus on operational excellence, they are streamlining their back-of-house systems, from roster compliance and detailed financial reporting to digital guest relations. The team values strict attention to detail, highly organized admin workflows, and a proactive attitude to keep daily operations running seamlessly.

Schedule:

• Tuesday - Sunday | Flexible schedule | Shifts can overlap with Brisbane business hours | AEST (20 Hours per week)
• Note: All weekly timesheet and payroll data must be fully processed from OfficeMate into MYOB by the critical deadline of Tuesday, 3:00 PM AEST

Responsibilities:

Payroll, MYOB & HR

• Complete daily timesheet updates and audits in OfficeMate after each service, identifying and flagging any discrepancies in staff hours
• Prepare weekly payroll in MYOB for management approval, ensuring all data is fully processed and submitted ahead of the strict Tuesday 3:00 PM AEST payroll deadline
• Assist with ongoing payroll administration, report generation, and employee record maintenance

Administration & Customer Service

• Manage the shared email inbox, promptly responding to customer enquiries and managing guest relations
• Proactively follow up on functions, private events, and group booking enquiries to maximize venue sales
• Manage, optimize, and maintain bookings within the SevenRooms platform to improve reservation flow and drive capacity
• Monitor and respond to Google reviews to maintain a positive and engaging online brand presence
• Assist with basic website modifications and update digital promotional materials or menus using Canva and Wix

Financial & Operational Reporting

• Complete daily sales reports and update key KPI dashboards in Excel and Google Sheets
• Track and report on essential venue metrics, including covers, average spend per head, food and beverage sales split, and labour cost percentages
• Prepare comprehensive weekly management reports to help guide business decisions
• Manage general administration support, such as updating menu pricing and items within OfficeMate, and maintaining organized digital filing systems

Requirements:

• Payroll & Finance: Proven hands-on experience managing and processing payroll using MYOB (or highly similar Australian payroll software)
• Software & Sheets: High proficiency in Microsoft Excel and Google Sheets, with the ability to maintain templates and enter financial data accurately
• Systems Experience: Experience with hospitality tech platforms, specifically OfficeMate (or similar POS systems) and SevenRooms (or similar reservation engines)
• Communication: Outstanding written and verbal English communication skills, with a professional, customer-focused approach to handling email enquiries
• Time Management: Highly organized with exceptional attention to detail and the ability to work under pressure to hit strict weekly compliance and payroll deadlines

Nice-to-Have Requirements:

• Previous administrative experience in the hospitality, restaurant, or venue management sectors
• Basic experience using Canva for updating promotional materials and Wix for minor website edits

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.