Overview:

Our client is looking for a dedicated and detail-oriented Administrative and Customer Support Coordinator (Reservations) to manage digital communications, oversee reservation operations, and support daily administrative workflows. In this role, you will serve as a primary point of contact for customers and vendors, ensuring a seamless digital experience and contributing to overall business growth.

Schedule: Monday to Friday, 6:00 AM to 2:00 PM Hawaii Time | With a 30-minute paid break

Responsibilities:

• Manage and organize the company email inbox, responding to customer and vendor requests in a timely manner
• Oversee reservation software operations, including processing bookings and maintaining accurate records
• Facilitate clear and professional communication with customers throughout their booking journey
• Support daily administrative tasks and ensure smooth digital workflow across integrated platforms
• Collaborate with AI-driven tools and internal resources to resolve customer inquiries efficiently
• Conduct research and assist with ad-hoc projects as assigned by leadership
• Contribute to marketing-related tasks and help develop business processes over time

Requirements:

• Proven experience in an administrative, reservations, or customer service role
• Proficiency with Google Workspace (Gmail, Calendar, Drive) and comfort learning new software
• Experience using soft phone systems such as RingCentral or similar VoIP platforms
• Strong written and verbal communication skills with high attention to detail
• Ability to work independently with minimal supervision
• Proactive mindset with a willingness to take on growing responsibilities

Scope:

• Serve as the primary point of contact for digital communications and reservation management
• Support business growth by identifying process improvements and taking on expanded duties

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.