Overview

We are seeking a professional, friendly, and highly organized Customer Service & Scheduling Coordinator to be the first point of contact for our company. In this role, you will manage incoming calls, assist customers with alarm-related inquiries, schedule service appointments, and ensure all interactions are handled with efficiency and care. You will drive a positive customer experience for our security clients while coordinating critical service operations across internal departments.

Schedule:

• 9:00 am - 5:00 pm PST, Full-time role

Responsibilities

• Answer incoming calls in a professional, friendly, and efficient manner
• Provide exceptional customer service, particularly for alarm-related inquiries and service requests
• Gather accurate and complete information from callers
• Route calls to the appropriate department, technician, or internal contact
• Schedule and coordinate service appointments as needed
• Maintain clear, detailed, and accurate call notes in the system
• Handle multiple incoming calls simultaneously while remaining calm and organized
• Support urgent or time-sensitive situations with professionalism and urgency
• Perform general receptionist and administrative duties as required
• Represent the company positively in every customer interaction

Requirements

• Excellent verbal communication and customer service skills
• Strong computer literacy and ability to navigate systems efficiently
• Ability to multitask in a fast-paced, high-volume call environment
• Strong attention to detail and accuracy in documentation
• Professional, dependable, and courteous phone manner
• Ability to remain calm under pressure, especially during urgent situations
• Previous experience as a receptionist, customer service representative, or call center agent (preferred)

Nice to have:

• Background in security, alarm monitoring, home services, or similar industries is an advantage but not required
• Experience handling inbound customer service calls or dispatch coordination 

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

• Health Insurance Coverage for eligible locations

Note
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.