We're looking for a customer-focused Inbound Sales & Customer Success Coordinator to support a growing UK-based education business. In this role, you'll engage with qualified inbound leads, guide prospective clients through the sales process, and build lasting relationships through exceptional phone and email communication. You'll also collaborate with internal teams to coordinate schedules, resolve day-to-day operational needs, and deliver a seamless customer experience. If you enjoy combining sales, customer support, and relationship management in a fast-paced remote environment, this is an excellent opportunity to make a meaningful impact while growing your career.

Schedule

• 10 - 12 AEST and 10 to 12 Uk time zone (two shifts); 20hrs per week
• Structured as a split four-hour daily routine, serving as the front-end sales engine and operational support hub for the company's UK educational growth.

Responsibilities

• Manage and nurture qualified inbound leads for the UK market via phone and email.
• Review data in the CRM, execute outbound sales calls, handle customer objections, and process client pricing.
• Log new client interactions and maintain thorough follow-up records within the CRM.
• Coordinate with the internal tutoring team and parents to resolve daily scheduling conflicts and operational movements.
• Utilize the company’s internal AI context system to guide daily business issue resolutions.

Requirements

• Strong background in phone-based outbound sales, lead qualification, or customer support.
• Excellent English communication skills with a calm, reassuring manner and a neutral or British accent.
• Capability to execute flexible working hours split across peak UK morning and afternoon times.
• Proficiency in using CRM systems, managing basic pipeline data, and adopting custom software.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.