Overview 

We are seeking a proactive and customer-focused Virtual Assistant / Customer Support Representative to support a growing digital health platform specializing in longevity medicine and preventive healthcare. In this role, you will provide exceptional customer service, manage administrative and sales support tasks, coordinate lead follow-ups, and assist with social media management across multiple business entities. This is an excellent opportunity to join a fast-growing company dedicated to helping patients improve their long-term health through innovative, physician-led care.

Job Highlights

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Time
• Employment Type: Full-time (40 hours per week)
• Long-term Opportunity: Join a rapidly growing business with opportunities to grow alongside the company.

Key Responsibilities

• Make outbound phone calls and professionally assist prospective and existing clients.
• Respond to customer inquiries with exceptional written and spoken English.
• Provide customer support for the online telehealth longevity medicine platform.
• Coordinate lead follow-ups and maintain accurate records throughout the sales pipeline.
• Draft and send professional follow-up emails to prospects and clients.
• Provide administrative support for sales demonstrations, appointments, and client meetings.
• Manage and schedule social media content across multiple business entities.
• Assist with general administrative tasks to improve daily operational efficiency.
• Collaborate directly with the business owner to prioritize tasks and streamline workflows.
• Maintain organized records and ensure timely communication with clients and internal stakeholders.

Qualifications

• Excellent verbal and written English communication skills, with confidence handling phone-based customer interactions.
• Previous experience in customer service, administrative support, or Virtual Assistant roles.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Comfortable working independently while managing priorities across multiple businesses.
• Proficiency with social media platforms and standard office productivity tools.
• Availability to work full-time during US Eastern Time business hours.

Preferred Qualifications

• Experience using Salesforce or another CRM platform.
• Previous experience supporting telehealth, healthcare, or medical-related businesses.
• Familiarity with sales support, lead management, or customer success operations.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations