Job Overview

Our client is looking for a proactive and systems-savvy Logistics & Operations Coordinator to join their team. This role is the operational engine of the business, responsible for the movement of goods, inventory management, customer invoicing, and day-to-day administration within the ERP system.

Working closely with the Production Coordinator, warehouse team, and finance department, this role ensures products move efficiently from factory to customer while maintaining accurate inventory and financial records.

Schedule

Flexible during client business hours, New South Wales, Australia (minimum of 20 hours per week)

Responsibilities

Inventory & Stock Management

• Set up product codes and barcodes for new styles within the ERP system.
• Receive goods from factories and freight partners across multiple markets.
• Process stock adjustments for PR gifting, samples, returns, inter-branch transfers, and online allocations.
• Manage returned goods and retailer returns back into inventory.
• Update ERP data, including new collections, pricing, fabric compositions, product categories, and seasonal releases.
• Create, process, and maintain Sales Orders (SOs) across all customer types.
• Manage monthly ERP period updates as required.

Shipping & Logistics

• Create shipping labels for retailer orders, PR gifting, editorial samples, and influencer shipments.
• Reconcile freight invoices on a weekly basis.
• Arrange shipments through courier and freight providers, including domestic and international deliveries.
• Provide shipping instructions to factories and freight forwarders.
• Prepare packing lists and commercial shipping documentation.
• Create carton labels for retailer shipments.
• Follow up with factories and freight partners regarding shipment updates and estimated arrival dates.

Invoicing & Financial Administration

• Prepare and issue invoices for major retail accounts, distributors, and boutique customers.
• Upload invoices to factoring platforms and maintain sales tracking records.
• Prepare collection deposit and balance invoices.
• Process customer credits for shortages, damaged goods, and quality issues.
• Manage applicable refunds, credits, and duty recoveries.
• Issue late fee invoices where appropriate.

Operations & Administration

• Reconcile warehouse invoices and investigate discrepancies.
• Monitor and resolve outstanding customer credits.
• Coordinate with freight providers regarding shipping operations and account management.
• Follow up on outstanding customer payments and coordinate product release once payments are received.
• Update product information within the ERP system as required.
• Maintain warehouse missing-item reports and inventory records.

Requirements

• Minimum of 2 years' experience in Logistics, Operations, Supply Chain, or a similar coordination role, preferably within the fashion or apparel industry.
• Experience using ERP or inventory management systems.
• Knowledge of freight operations, courier management, and commercial shipping documentation.
• Experience with invoicing, reconciliations, and financial administration.
• Strong numerical accuracy and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Excellent communication skills with confidence coordinating with factories, freight providers, customers, and internal teams.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong organizational skills and the ability to work independently.

Key Internal Relationships

• Warehouse team for stock movement, packing, and shipment coordination
• Production Coordinator for delivery schedules and invoicing handovers
• Finance team for invoice processing, reconciliation, and customer credits
• Freight providers and logistics partners
• Major retail customers and distributors regarding invoicing and account enquiries

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.