Job Overview

Our client is seeking a highly organized and customer-focused Apparel Assistant to support their ecommerce and apparel operations. This role is responsible for delivering an exceptional customer experience by managing customer enquiries, coordinating online orders, supporting inventory management, and assisting with the day-to-day administration of the apparel department. The ideal candidate enjoys working in a fast-paced ecommerce environment, has excellent attention to detail, and thrives in a role that combines customer service with operational support.

Schedule

• Monday - Friday, 10:00 AM - 02:00 PM AEST (20 work hours per week)

Responsibilities

Customer Service

• Respond promptly and professionally to customer and partner enquiries via email and other communication channels.
• Assist customers with product enquiries, sizing, order updates, exchanges, refunds, and general support.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex issues when required.

Ecommerce Operations

• Process and monitor online orders from purchase through to successful delivery.
• Coordinate with third-party warehouse and shipping partners to ensure timely and accurate order fulfillment.
• Track shipments and proactively resolve delivery issues.
• Keep customers informed of order progress when necessary.

Inventory & Product Management

• Maintain accurate inventory records and stock levels.
• Assist with stock transfers, inventory adjustments, and stock reconciliation.
• Identify inventory discrepancies and support resolution efforts.
• Coordinate with suppliers and warehouse partners regarding stock availability.

Online Store Management

• Upload new products to the ecommerce platform.
• Maintain accurate product descriptions, pricing, sizing, and images.
• Support online merchandising and promotional activities.
• Assist with new product launches and seasonal collections.

Administration & Reporting

• Maintain accurate records of orders, returns, exchanges, and inventory.
• Prepare reports relating to ecommerce performance and inventory.
• Assist with general administrative tasks and special projects.
• Identify opportunities to improve operational processes.

Requirements

• Previous experience in customer service, ecommerce, retail, or administration.
• Excellent written and verbal English communication skills.
• Strong organizational and time management skills.
• High level of attention to detail.
• Ability to multitask and prioritize competing responsibilities.
• Strong problem-solving and decision-making abilities.
• Ability to work independently with minimal supervision.
• Reliable internet connection and an appropriate home office setup if working remotely.

Preferred Qualifications

• Experience using ecommerce platforms such as Shopify, WooCommerce, or BigCommerce.
• Familiarity with order management or inventory management systems.
• Experience coordinating with logistics or shipping providers.
• Proficiency with Microsoft Office and Google Workspace.
• Experience using customer support platforms such as Zendesk, Gorgias, Freshdesk, or HubSpot.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.