Appointment Setter

About the Company

We are a growing home services company committed to providing fast, reliable, and professional solutions to residential and commercial customers. Our team values exceptional customer service, strong communication, and a results-driven approach. We are looking for a motivated Appointment Setter / Outbound Sales Representative who enjoys speaking with people, building rapport, and generating business opportunities.

Job Summary

We are seeking a confident and goal-oriented Appointment Setter / Outbound Sales Representative to join our remote team. In this role, you will make outbound calls to prospective customers, qualify leads, overcome objections, and schedule high-quality appointments for our field team. When appropriate, you may also present services and close sales directly over the phone.

This is an excellent opportunity for someone who thrives in a fast-paced sales environment and enjoys achieving and exceeding performance goals.

Schedule:

• Full-time
• Monday to Friday
• 8:00 AM – 4:00 PM Eastern Time

Compensation:

• Competitive base salary
• Performance-based bonuses on top of base salary
• Opportunities for growth based on performance

Key Responsibilities

• Make high-volume outbound calls to prospective customers.
• Introduce company services in a professional and engaging manner.
• Qualify leads and identify customer needs.
• Overcome objections and build trust with potential customers.
• Schedule high-quality appointments for the sales or service team.
• Close sales over the phone when appropriate.
• Maintain accurate records of all customer interactions in the CRM.
• Follow up with leads through calls, emails, and text messages as needed.
• Meet or exceed daily, weekly, and monthly KPIs for calls, appointments, and conversions.
• Work closely with management to improve scripts and sales strategies.
• Provide excellent customer service throughout every interaction.

Qualifications

• Previous experience in outbound sales, appointment setting, telesales, cold calling, or inside sales.
• Excellent spoken and written English.
• Strong objection-handling and persuasion skills.
• Comfortable making a high volume of outbound calls each day.
• Goal-oriented with a proven ability to meet sales targets.
• Experience using CRM systems and sales dialers is preferred.
• Reliable high-speed internet and a quiet home office.
• Self-motivated, organized, and able to work independently.

Preferred Experience

• Home services industry experience (plumbing, HVAC, electrical, restoration, etc.) is a plus.
• Experience selling services over the phone.
• Familiarity with CRM platforms such as ServiceTitan, Housecall Pro, Jobber, Salesforce, HubSpot, or similar systems.

What We're Looking For

• Positive attitude and strong work ethic.
• Excellent communication and active listening skills.
• Confidence handling objections and difficult conversations.
• Strong closing and appointment-setting abilities.
• Dependable, coachable, and eager to improve.
• Competitive mindset with a desire to earn performance bonuses.