Job Overview

We are seeking a professional, Bilingual Personal Injury Care Coordinator to work directly with our personal injury manager to oversee scheduling and legal communications for patients seeking non-surgical pain relief. In this full-time remote role (38 hours/week, PST), you will manage the end-to-end patient journey—including referrals, insurance authorizations, and medical order tracking—while serving as the primary liaison between attorneys, case managers, and medical staff. This position is ideal for a highly organized self-starter fluent in English and Spanish who possesses strong legal-medical administrative expertise.

Schedule

Mon through Thu, 8:30 am - 5 pm, and Fri 8:15 am - 3 pm, PST (38 hours per week)

Responsibilities

• Receive referrals, send screening questions, create patient charts, and manage waitlists for unreachable patients.
• Add patients to trackers and coordinate scheduling for initial appointments, follow-ups, depositions, and MRI reviews.
• Manage email correspondence for billing, approvals for ancillary services, and medical record requests.
• Coordinate directly with case managers, attorney offices, interpreters, and medical partners for procedure scheduling.
• Handle comprehensive order management, including referrals, MRI orders, scripts, and service requests.
• Maintain data accuracy by updating trackers, Tebra alerts, JotForms, spreadsheets, and uploading approvals.
• Communicate treatment updates, billing details, reports, and lien-related matters while providing Spanish translation support.

Requirements

• 2+ years of experience working with law firms and EHR systems/scheduling.
• 5+ years of general office experience.
• Fluent spoken English and Spanish with the ability to provide translation support.
• Intermediate Microsoft Office 365 skills (Word, Excel, Teams, Outlook).
• Proficient in handling multiple phone calls simultaneously (2–3 at a time).
• Reliable self-starter with strong customer service, listening, organization, and time management skills.
• Must have an extra monitor, Adobe access, and complete the required application assessment.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.