Overview

We are seeking a compassionate and highly organized NDIS Administrative Coordinator to support the day-to-day operations of a disability services agency. This role is responsible for coordinating participant services, managing schedules, maintaining accurate compliance records, and providing administrative support across the organization. The ideal candidate has experience working within the NDIS framework, is proficient in ShiftCare, and is confident communicating with participants, families, and support workers.

Schedule

Full-time Monday to Friday 8:30am to 5:30pm AEST with 1 hr unpaid break

Responsibilities

• Manage participant scheduling and service coordination to ensure seamless delivery of disability support
• Conduct outreach and maintain communication with stakeholders including participants, families, and support workers
• Support NDIS compliance and auditing processes by maintaining accurate records and documentation
• Assist with general HR administrative tasks such as onboarding coordination and policy adherence
• Handle inbound and outbound communications with empathy and professionalism, particularly with vulnerable individuals
• Perform day-to-day administrative duties to support the operational needs of the agency

Requirements

• Demonstrated experience working within the NDIS framework or a healthcare/disability support setting
• Proficiency with ShiftCare and other care management or scheduling platforms
• Excellent verbal and written communication skills with a high degree of cultural sensitivity
• Basic understanding of NDIS auditing, compliance, and HR requirements
• Strong attention to detail and ability to manage multiple priorities independently
• Ability to interact compassionately with individuals who may have mental health challenges or cognitive impairments

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.