Job Overview

This is a high-energy role designed for a professional who thrives at the intersection of live entertainment and digital engagement. As a Social Media Community Manager & Research Specialist, you will serve as the real-time voice for major North American event brands. Your mission is two-fold: managing intense "spike" periods of community engagement during live events (predominantly on Saturdays) and conducting deep-dive competitive research during quieter windows. This role is perfect for someone who can maintain a professional brand voice under pressure while possessing the analytical curiosity to gather market intelligence that shapes future marketing strategies.

Client Overview

Our client is a powerhouse digital marketing agency specializing in high-energy North American live events, such as major air shows and concerts. Boasting a staggering 40-50% annual growth over the last five years and having managed over 160 events recently, they are a dominant force in the entertainment industry. They value proactive communication and data-driven insights to keep their clients ahead of the curve.

Schedule

• Friday: 06:00 PM – 10:00 PM Central Time
• Saturday: 09:00 AM – 08:00 PM Central Time
• Sunday: 10:00 AM – 04:00 PM Central Time
• (21 hours per week, specifically designed to cover the peak event window)

Responsibilities

Community Management & Engagement

• Real-Time Interaction: Monitor and respond to inquiries across 2-3 active social media accounts (Facebook, Instagram, etc.) throughout the workday.
• Customer Support: Provide timely, professional responses to comments on ads and direct messages using provided FAQ templates to ensure attendee satisfaction.
• Live Updates: Communicate critical event updates, schedule changes, and weather-related announcements through official social channels.
• Crisis Mitigation: Handle the "Saturday Spike" when inquiry volumes peak, ensuring no question goes unanswered during the heat of a live event.

Research & Competitive Intelligence

• Market Analysis: Conduct competitor research and data gathering projects, including historical analysis of competitor tour schedules and pricing models.
• Strategy Support: Perform specialized internet research tasks to support long-term marketing strategy and client planning.
• Data Maintenance: Maintain organized records of competitor activity and audience sentiment trends to brief the internal team.

Requirements

• Proven Experience: Demonstrated success in social media community management and high-volume customer engagement and assistant in Marketing research.
• Communication Mastery: Exceptional written English skills with the ability to adapt to different brand voices (from high-energy concerts to family-oriented air shows).
• Platform Proficiency: Advanced knowledge of Facebook, Instagram, and modern social media management tools.
• Weekend Availability: Absolute commitment to the Friday–Sunday schedule, as this is when the core work happens.
• Analytical Mindset: Comfortable performing deep-dive research and organizing findings into actionable data.

Qualifications

• Experience in the Events, Entertainment, or Hospitality industries (Highly Regarded).
• Strong background in data gathering and competitive analysis (Preferred).
• Ability to work independently and manage multiple client accounts simultaneously.

Independent Contractor Perks

• Permanent work-from-home setup
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.