Overview:

We are looking for an IT Support Analyst (Windows & Microsoft 365) to provide essential technical support and help maintain our IT systems and infrastructure. In this role, we troubleshoot technical issues, support end users, and assist with system updates and documentation. This is an excellent opportunity to gain hands-on experience in IT operations while expanding our technical expertise and growing our skills in a collaborative environment. 

Schedule: Fixed schedule, EST

Responsibilities:

• Assist in monitoring and troubleshooting IT systems and network infrastructure
• Provide technical support and resolve basic IT-related issues
• Assist with hardware and software installations and configurations
• Document system changes, issues, and solutions
• Support IT projects and initiatives in collaboration with senior team members
• Ensure compliance with company policies and IT best practices
• Assist in user training and onboarding for IT tools
• Participate in system audits and performance assessments
• Proficient in Microsoft Office Suite, Microsoft Teams, or similar software, with the ability to learn new tools
• Perform other duties as assigned

Requirements:

• 4+ years of related experience in IT support, help desk, systems administration, networking or cybersecurity
• At least 1 year of experience supporting US-based or international client
• Associate’s degree in computer science, technology, or related field; equivalent work experience may be considered in lieu of a degree
• Successful completion of on-the-job training
• Experience supporting Microsoft Windows operating systems and Microsoft 365 applications
• Experience with user account administration and access management
• Strong knowledge of desktops, laptops, mobile devices, and peripheral support
• Thrives in both independent and team-based work environments 
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills.
• Highly organized with strong attention to detail
• Excellent time management with the ability to meet deadlines
• Strong analytical and problem-solving abilities
• Demonstrates integrity, professionalism, and confidentiality

Preferred Qualifications:

• Bachelor’s degree in computer science, information technology, or related field
• Relevant certifications (e.g., CompTIA, ITIL Foundation, MCSA, CCNA)
• Familiarity with scripting and automation tools
• Exposure to cloud platforms (AWS, Azure, or Google Cloud)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.