About Us  -----

Work Schedule: Monday to Friday 9:00 AM - 6:00 PM NY Time (with 1 hour Unpaid Break)

Responsibilities

• Efficient data entry and meticulous record-keeping.
• Prepare detailed reports and craft presentation templates using tools like Google Slides.
• Address and respond to customer inquiries via phone, chat, email, or video calls, ensuring a high level of professionalism and clarity.
• Prepare and organize sales invoices, contracts, and other financial documents.
• Update and maintain customer records, marketing lists, and other databases.
• Coordinate with other departments to ensure smooth workflow and timely completion of tasks.
• Assist in organizing and scheduling meetings, appointments, and events.
• Handle sensitive customer information with discretion and ensure data protection.

Requirements

• Strong written English proficiency and effective verbal communication skills.
• Demonstrated reliability with a keen attention to detail.
• Basic proficiency in Excel and other MS Office tools.
• Quick learner with the ability to adapt to changing tasks and priorities.
• Technical proficiency, including familiarity with G-suite and other online tools.
• Experience in handling voice interactions with a focus on customer satisfaction.

Highly Regarded Skills and Experience

• Prior experience in a similar administrative or support role with voice interactions.
• Familiarity with cloud storage solutions like Google Drive or Dropbox.
• Experience in event planning or coordination.