Work Schedule: Monday to Friday, 9:00am – 5:30pm, with occasional flexibility to assist with urgent maintenance matters.

Key Responsibilities

• Receive and process maintenance requests from tenants via telephone, email and property management software.
• Assess reported issues and determine appropriate courses of action.
• Liaise with landlords to obtain instructions and approval for works where required.
• Arrange and coordinate contractor appointments, ensuring access is organised and appointments are confirmed.
• Obtain quotations for repair and maintenance works.
• Monitor ongoing maintenance jobs and ensure works are completed within agreed timescales.
• Update property management systems with accurate records, notes and invoices.
• Ensure all maintenance issues are followed through to satisfactory completion.
• Handle emergency maintenance situations and arrange urgent contractor attendance when required.
• Liaise with contractors regarding job progress, invoices and compliance documentation.
• Assist with insurance claims and contractor reports where necessary.
• Monitor compliance-related maintenance issues and assist with arranging remedial works.
• Provide excellent customer service to landlords and tenants, resolving queries professionally and efficiently.
• Support the wider Property Management team with administrative duties as required.

Skills & Experience

Essential:

• Excellent organisational and administrative skills.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good attention to detail.
• Confident using Microsoft Office and property management software.
• Ability to remain calm and professional under pressure.
• Customer service experience.

Desirable:

• Previous experience within property management, lettings, maintenance coordination or estate agency.
• Knowledge of residential property maintenance and repair processes.
• Understanding of landlord and tenant legislation.

Personal Attributes

• Professional and personable manner.
• Problem-solving mindset.
• Ability to work independently and as part of a team.
• Strong time management skills.
• Positive, can-do attitude.
• Reliable and dependable.