Catering Operations Coordinator | Restaurant & Catering

Schedule: Mon-Fri 10:00 AM - 6:00 PM EST

Client Timezone: Eastern Standard Time

 

CLIENT OVERVIEW

Our client operates a restaurant and catering business that provides food services for events and daily operations. They are seeking support to manage the growing volume of catering inquiries and operational tasks.

 

JOB OVERVIEW

This is a full-time remote position focused on managing catering operations, client correspondence, and back-office administrative tasks. The role requires someone who can handle client communication professionally while managing catering invoices, proposals, and menu setup. This position will work closely with the business owner to streamline catering operations and ensure timely customer responses.

 

RESPONSIBILITIES

• Manage email correspondence and respond to catering inquiries within 12 hours

• Create and manage catering invoices and proposals using the point-of-sale system

• Build and configure menu items for specials, events, and catering orders in the POS system

• Coordinate with clients on catering details and create banquet event orders for kitchen staff

• Upsell catering packages and suggest additional items such as desserts or beverage options

• Maintain organized records of all catering transactions and client communications Handle general operational and administrative tasks as assigned by the business owner

 

MUST-HAVE REQUIREMENTS

• Excellent written and verbal communication skills in English

• Previous experience as an operational or administrative assistant

• Strong organizational skills with attention to detail

• Ability to think strategically when building menus or proposals with multiple connected elements

• Customer service experience with ability to upsell and make recommendations

 

NICE-TO-HAVE REQUIREMENTS

• Experience with Toast POS or similar restaurant point-of-sale systems

• Background in catering or restaurant operations

• Familiarity with creating banquet event orders or catering documentation