Job Overview:

Administrative Support Specialist (Updated)

Overview

Join a dynamic Melbourne-based entertainment leader as a versatile Administrative Support Specialist. In this role, you will play a key part in supporting daily operations, managing client communications, and ensuring administrative processes run efficiently. This position is ideal for a highly organized professional who enjoys providing excellent customer service and maintaining operational excellence in a fast-paced environment.

Schedule: Monday to Friday, 9:00 AM – 5:00 PM Sydney Time (AEDT)

Key Responsibilities

Administrative Support

• Monitor and respond to incoming emails throughout the business day in a professional and timely manner.
• Provide general administrative support, including scheduling, coordination, document management, and organizational tasks.
• Maintain accurate records, files, and internal documentation.
• Assist with data entry, reporting, and other administrative duties as required.
• Support internal teams with day-to-day operational and coordination needs.

Customer Service & Client Support

• Handle incoming client calls, emails, and inquiries with professionalism and exceptional customer service.
• Provide accurate information and assistance regarding services, bookings, and general requests.
• Coordinate client scheduling and booking-related administration.
• Follow up on client requests and ensure inquiries are resolved in a timely manner.
• Escalate complex issues to the appropriate team members when necessary.

Operations & Coordination

• Support workflow coordination to ensure smooth day-to-day business operations.
• Assist in maintaining calendars, schedules, and administrative processes.
• Monitor task completion and ensure administrative activities are carried out accurately and efficiently.
• Contribute to process improvements and operational efficiency initiatives where appropriate.

Requirements

Essential Qualifications & Experience

• Minimum of 2–3 years of experience in administrative support, customer service, client support, or a related role.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Strong problem-solving and customer service skills.
• Proficiency in Microsoft Office and common business communication tools.
• Reliable internet connection and appropriate hardware for remote work.
• Availability to work Australian business hours.

Preferred Attributes

• Experience working remotely in a professional environment.
• Ability to work independently with minimal supervision.
• Proactive, dependable, and customer-focused mindset.
• Strong interpersonal skills and ability to build positive relationships with clients and colleagues.