Job Overview

Our client, an innovative leader in drug-free wellness and wearable neurotech, is seeking a full-time Customer Service Representative to support customers and distributors across North America and Europe. In this role, you will handle inbound calls, emails, and live chats using advanced back-office IT systems to assist with product inquiries, order processing, and account updates. This 100% remote position requires fluent English and at least 2 years of fast-paced call center experience. It offers a permanent work-from-home setup, health coverage, and paid vacation days (10 days + a few additional days during Christmas/New Year).

Schedule

Mon-Fri, 8:30 am - 5 pm EDT/EST with 30 minutes unpaid break (40 hours per week)

Responsibilities

• Handles inbound phone calls, emails, and Live Chat with customers and distributors via world class back-office IT systems.
• Respond to customer inquiries about products, orders, and account issues in a professional, timely manner.
• Document all customer interactions accurately in the CRM or ticketing system.
• Maintain a high level of product knowledge and stay current on company policies and promotions.
• Demonstrates a strong customer focus and effectively handles a wide range of customer inquiries by following established procedures and guidelines.
• Provides accurate and reliable support regarding account information, policies, promotions, orders, products, returns, and website navigation.
• Processes adjustments, replacements, returns, refunds, credits, and invoices accurately and efficiently.
• Stays up to date on products, promotions, systems, and customer service practices by using available training and resources.
• Shares ideas and feedback to help improve processes and the overall customer experience.

Requirements

• Minimum 2 years of experience in a call center or customer service environment supporting North American and/or European customers.
• Fluent in English, both written and spoken, with strong verbal and written communication skills.
• Strong customer service, interpersonal, problem-solving, and active listening skills.
• Proficient with MS Office and comfortable working across multiple systems and learning new software.
• Strong organizational skills with the ability to prioritize, multitask, and maintain attention to detail.
• Able to work independently and collaboratively, adapt to changing priorities, and perform effectively under pressure.
• Demonstrates initiative, follow-through, and a proactive approach to problem-solving.
• Additional linguistic skills such as French, Spanish and other European languages is preferred but not required

Independent Contractor Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.