Overview

We are seeking a professional and customer-focused Customer Service Representative to manage inbound and outbound communications while supporting appointment scheduling and customer follow-up efforts. This role serves as the first point of contact for customers, ensuring an exceptional experience through prompt communication, accurate record-keeping, and efficient scheduling coordination. It is an ideal opportunity for an organized, detail-oriented individual with strong phone skills and CRM experience.

Schedule

• Monday - Friday: 12:00 PM - 7:00 PM CST (with a 30-minute lunch)
• Saturday: 9:00 AM - 5:00 PM CST (with a 1-hour lunch)

Responsibilities

• Answer inbound customer calls promptly and professionally, capturing key details and scheduling appointments
• Conduct outbound warm calls to past customers to schedule complimentary arborist follow-up visits
• Log all customer interactions and appointment details accurately in the CRM (Quick Base)
• Coordinate scheduling using Google Calendar to ensure arborist availability is properly managed
• Maintain organized records of customer contact history and follow-up status
• Support overall call flow during high-volume periods such as storm events

Requirements

• Previous experience handling both inbound and outbound phone calls in a professional setting
• Familiarity with CRM platforms and ability to quickly learn new systems
• Excellent verbal communication skills with a clear, friendly, and professional phone manner
• Strong organizational skills and high level of attention to detail
• Ability to work independently and manage time effectively during low call volume periods
• Comfortable working in a fast-paced environment when call volume spikes

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.