Job Overview

Our client is seeking a highly technical Tier 2 IT Support Specialist with a background in Managed Services (MSP). You will support end users, assist with administration of Office 365 and Google Workspace, provide general break-fix support, and serve as an escalation point for issues that require deeper investigation than standard helpdesk tasks.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM EST (40 work hours per week)

Responsibilities

• Monitor inbound support channels (ticketing queue, email, chat, phone) to categorize, prioritize, and triage incoming requests.
• Resolve common identity, access, and workstation issues (MFA, password resets, Wi-Fi, printers, and basic SaaS access).
• Install standard software from approved catalogs and execute documented onboarding/offboarding checklist workflows.
• Administer and troubleshoot Microsoft 365 (Entra ID, Exchange, Teams, SharePoint) and Google Workspace environments.
• Investigate escalated issues requiring deeper root-cause analysis across identity, email, collaboration, and endpoint services.
• Develop and maintain PowerShell scripts and Power Automate workflows to streamline repetitive administrative tasks.
• Manage WordPress security patches, plugin updates, and monthly Endpoint security compliance checks across client sites.
• Create, update, and leverage internal knowledge-base (KB) articles while documenting clear problem statements for Tier 3 escalations.

Requirements

• Strong proficiency in administering Microsoft 365 (M365/Azure/Entra) and Google Workspace environments.
• Proven experience with PowerShell scripting and Power Automate workflow development/maintenance.
• Experience working in a multi-client environment (MSP background strongly preferred).
• Excellent troubleshooting and communication skills; customer-first approach to support.
• Ability to utilize search engines, AI, and other tools to research issues and come up with a plan before escalation to Tier 3.
• Ability to document procedures clearly and contribute to a maintainable knowledge base.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.