Job Overview

Our client is looking for a creative and detail-oriented E-commerce Social Media Specialist to manage their online presence and drive community growth. This role blends trend-driven content creation for modern e-commerce platforms with non-voice customer support to ensure a seamless post-sale experience.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM PST, with 1 hour break (40 work hours per week)

Responsibilities

• Create engaging, on-brand content tailored for live-selling and auction-style e-commerce platforms
• Plan, schedule, and publish content consistently across all social media channels using a structured content calendar
• Drive community growth and engagement by interacting with followers, participating in relevant groups, and supporting influencer outreach
• Respond to customer inquiries via chat, email, and social media DMs in a timely and professional manner
• Issue promotional codes, vouchers, and gift cards as part of post-sale customer support
• Assist in building and optimizing product listings, including sourcing images and writing compelling product descriptions

Requirements

• Proven experience in social media management for e-commerce or online retail brands
• Professional written communication skills with the ability to engage and convert diverse audiences
• Familiarity with live-selling and auction-style platforms such as Whatnot and TikTok
• Creative mindset with ability to produce trend-driven and engaging content
• Strong attention to detail and ability to maintain consistent brand tone and quality
• Self-motivated with ability to work independently and manage workload effectively
• Portfolio required (must include sample content, social media pages managed, or content strategy examples)

Scope

• Approximately 30 hours/week focused on social media management and 10 hours/week on customer support
• Assist with product sourcing research and supplier outreach as the business scales

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.