Company / Client Overview

Specializes in secure Audio Visual (AV), IP electronic security, and integrated control room solutions, providing fully integrated environments that support critical operations across multiple sectors. The company is committed to delivering high-quality service, maintenance, and operational support for its clients.

Job Description

The  Operations & CRM Administrator (Simpro / Service Desk Support)  will provide internal administrative and operational support to the service and maintenance team. This role is internal-facing and focuses on CRM management, contract administration, invoicing, and coordination between service, procurement, and accounts teams. The ideal candidate is organized, detail-oriented, and comfortable managing multiple operational tasks independently.

Schedule

• Monday - Friday, 40 hours per week - Aligned with client business hours United Kingdom (UK time zone)

Key Responsibilities

• Maintain and update the CRM platform (Simpro) with service and job ticket information
• Create new service contracts and close expired contracts in the system
• Update job tickets and support logs accurately
• Process invoices and coordinate with accounts team for billing
• Liaise with procurement for equipment orders to support service team needs
• Coordinate internal workflows between service, procurement, and accounts teams
• Support the service desk team with general administrative tasks as required
• Ensure all records, logs, and contracts are up-to-date and accurate

Requirements (Skills)

• 3–4 years of experience in administrative, operational, or customer support roles
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Experience with CRM systems; familiarity with Simpro is a plus
• Ability to work independently and maintain high accuracy in records
• Comfortable coordinating between multiple internal teams

Independent Contractor Perks

• Permanent Work from home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.