Job Overview

Our client is seeking a Bilingual Intake Coordinator (English-Spanish) to serve as the first point of contact for prospective clients. This role is critical in delivering a professional, empathetic, and efficient intake experience for Spanish-speaking clients in the U.S., particularly within the elderly care legal services space.

Schedule

Monday - Friday, Tuesday - Saturday, or Wednesday - Sunday, 8:30 AM - 5:30 PM EST (40 work hours per week)

Responsibilities

• Answer inbound calls from prospective clients in both English and Spanish with professionalism and empathy.
• Conduct accurate client intake by capturing and documenting lead information in internal systems.
• Make outbound follow-up calls to maintain engagement and ensure timely communication.
• Provide general information about the firm’s elderly care legal services during intake calls.
• Relay qualified leads and client updates to the sales/legal team for next steps.
• Maintain accurate, organised, and up-to-date client records across all systems.
• Ensure a high level of responsiveness and service quality across all interactions.

Requirements

• Full professional fluency in Spanish and English (spoken and written).
• Prior experience in a client-facing intake, customer service, reception, or administrative role.
• High attention to detail in data entry and documentation.
• Ability to manage a high volume of inbound and outbound calls.
• Comfortable working independently in a structured remote environment.

Nice To Have

• Experience in legal, healthcare, or professional services is a plus.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.