Job Overview

Our client is seeking a Customer Support Specialist to serve as the primary point of contact for patients, managing inquiries, scheduling appointments, and ensuring a seamless customer experience. The ideal candidate is highly organized, detail-oriented, empathetic, and capable of working independently in a healthcare environment.

Client Overview

Our client is a growing dietitian company expanding across Arizona and serving clients throughout the United States. They provide concierge-style healthcare services focused on nutrition and dietitian consultations, delivering personalized care and support to patients.

Schedule: Monday, Tuesday, Thursday, Friday, Saturday, 9:00 AM - 6:00 PM Arizona Time (MST), with 1 hour unpaid break (40 work hours per week)

*Rest days: Wednesday and Sunday

*Additional Hours: May require additional weekend hours based on business needs with proper notice and coordination in advance

Responsibilities

• Handle inbound patient inquiries via phone and email with professionalism and care.
• Schedule appointments for patients using practice management platforms.
• Build and maintain positive relationships with patients by understanding and addressing their needs.
• Communicate clearly and accurately, ensuring all patient-facing communications are professional and error-free.
• Manage daily tasks independently while maintaining high customer service standards.
• Coordinate with the lead dietitian and management team regarding patient scheduling and concerns.
• Maintain accurate patient records and appointment information within company systems.
• Ensure a smooth patient experience from initial inquiry through appointment booking.

Requirements

• Proven experience in customer service, customer support, or patient-facing roles.
• Strong attention to detail with the ability to produce accurate, error-free work.
• Ability to work independently and manage responsibilities with minimal supervision.
• Strong interpersonal skills with empathy and a customer-focused approach.
• Comfortable handling sensitive and confidential information professionally.

Nice to Have

• Experience working in concierge care or private healthcare settings.
• Familiarity with healthcare practice management software such as Jane Nutrition or SimplePractice.
• Previous experience in healthcare administration or a medical office environment.
• Experience supporting patients or clients in a remote setting.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.