Overview

Step into a role where your energy, communication skills, and personality truly make an impact, supporting a dynamic dance program. Our client is looking for an Italian-speaking specialist who enjoys connecting with people, solving problems, and turning challenging situations into positive experiences.

Schedule

• Monday - Friday, 6:00 AM - 3:00 PM Mountain Time, with 1 hour unpaid break (40 work hours per week)
• Note: All agents receive two paid 15-minute breaks.

Responsibilities

• Speak to customers on inbound and outbound calls, emails, and live chats.
• Handle customer inquiries, usually regarding accounts and membership needs.
• Focus on retaining customers who wish to cancel their membership.
• Answer order inquiries in a timely manner.
• Document all interactions accurately within the project’s systems.

Requirements

• Fluency in French and English with strong soft skills and a positive, upbeat attitude.
• MUST SUBMIT A VIDEO RECORDING INTRODUCING YOURSELF; MUST BE SAVED IN A GOOGLE DRIVE
• Ability to handle back-to-back contacts in a fast-paced environment.
• Team-oriented mindset and adaptability.
• OS: Windows 10/11 (Strictly no MacBooks).
• Connectivity: Verified Static IP.
• Peripherals: USB-connected headset (No Bluetooth/3.5mm).
• Display: Dual monitors (confirmed on-hand or immediate purchase).
• Reliable computer hardware capable of running a virtual desktop.
• Verified static IP, or a confirmed path to obtaining one

Qualifications

• Previous sales or retention experience is considered a plus.