Account Manager

Responsibilities:

• Monitor campaign results for hospice agency clients to ensure quality leads are generated.
• Review the daily outputs of existing outbound caller VAs and ensure they remain on track.
• Act as the primary point of contact for agencies, responding to questions about scripts and campaign setups.
• Relay critical updates, agent feedback, and client questions back to Adrian and the core team.
• Help coordinate campaign launches, making sure technical and operations elements run smoothly.

Requirements:

• Prior experience in client account management, coordination, or customer success.
• Excellent verbal and written English communication skills with a professional accent.
• Strong organizational skills to oversee other team members (outbound callers) and review their work.
• Familiarity with CRM platforms, specifically GoHighLevel (or the ability to learn it quickly).
• Ability to maintain professional standards when communicating with medical/hospice clients.

Scope:

• Monday to Friday 8am to 12pm Pacific
• Work remotely using your designated CRM and GoHighLevel tools.
• Utilize provided outbound calling software/dialers as required for tracking campaigns.
• Provide regular weekly updates and daily team check-ins to ensure seamless campaign flow.