Job Overview:

Our client is seeking a dedicated Property Management Assistant to serve as their primary after-hours service coordinator. This role is critical for maintaining responsiveness and resolving property issues when the primary daytime team is offline, ensuring tenant satisfaction and operational continuity.

Client Overview:

Our client is a Toronto-based property management firm overseeing residential rental properties. Their geographically distributed team relies on independent initiative and critical thinking to deliver high-quality service to their tenants and landlords.

Schedule:

Monday - Tuesday, Thursday - Friday, 2:30 PM - 9:30 PM EST, and Saturday, 9:00 AM - 12:00 PM EST

Responsibilities:

• Serve as the primary point of contact for tenant inquiries and maintenance requests after hours
• Coordinate resolution of property issues between tenants, vendors, and landlords
• Triage incoming calls and emails based on urgency and established workflows
• Track and document all communications and work orders using Monday.com and Excel
• Proactively identify and resolve maintenance issues using independent judgment
• Manage property-related correspondence and scheduling through Microsoft Outlook
• Escalate complex property issues to management when necessary
• Maintain accurate and up-to-date records for all property management activities

Requirements:

• Proven experience in property management or real estate administration
• Strong critical thinking skills and the ability to work without detailed SOPs
• Excellent written and verbal communication skills in English
• Proficiency in Microsoft Outlook, Monday.com, and Excel
• Professional and quiet home office environment
• High level of organizational skills and attention to detail
• Bonus if you have experience with Toronto's rental market or regulations
• It helps if you have worked in a geographically distributed team before
• Comfortable dealing with urgent and emergency situations
• Strong emotional intelligence with the ability to communicate effectively and professionally with tenants, landlords, vendors, and internal team members

Why Join This Team?

• Opportunity to work independently in a key operational role
• Support a growing company with a global team structure
• Consistent full-time hours with a stable weekly schedule
• Professional environment that values initiative and sound judgment

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations  

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.