Overview

We are seeking a highly organized and reliable Spanish Bilingual Property Management Assistant to support our property management operations. This role is essential in ensuring tenant satisfaction, timely rent collection, and smooth coordination with vendors and maintenance staff.

Schedule:

• Monday–Thursday: 10:00 AM – 4:00 PM EST, Friday: 10:00 AM – 3:00 PM EST (Potential to grow in hours and responsibilities over time)

Responsibilities

• Calling tenants with outstanding balances and following up on rent collections.
• Answering incoming calls regarding repairs, complaints, and tenant issues.
• Keeping our Excel and Google Sheets organized and updated with repair requests, tenant information, and follow up notes.
• Calling tenants from our repair list the day before appointments to confirm access and coordinating with our maintenance team on what needs to be done.
• Following up consistently and staying on top of tasks until they are fully completed.
• Using Google Sheets, calendars, email, and other basic computer programs efficiently.
• Remaining calm and professional when dealing with tenant complaints or difficult conversations.
• Being comfortable making a high volume of phone calls and communicating effectively with tenants.
• Speaking both English and Spanish fluently.

Requirements

• 1-2 years of proven experience
• Must be available online and responsive during listed working hours
• Strong communication and organizational skills
• Experience using AppFolio and Google Sheets is a strong plus
• Ability to follow up consistently and track progress across multiple tasks
• Comfortable with remote work and handling phone/email communication professionally

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.