Job Overview

We are seeking a proactive and compassionate Case Manager to oversee a portfolio of patients, ensuring high-quality care coordination, service continuity, and patient satisfaction. This role serves as the primary liaison between patients, caregivers, families, and internal teams, proactively addressing concerns, managing risks, and supporting positive outcomes through effective communication and follow-up.

Schedule:

• 9am to 6pm Mon-Fri, 40 hours per week (Eastern Time)

SPECIFIC DUTIES AND RESPONSIBILITIES

REGULATORY STANDARDS

• -Adheres to all Agency Policies and Procedures related to patient/aide services, coordination, and documentation

• -Ensures all assigned services and caregivers meet compliance and regulatory standards

• -Maintains confidentiality of patient and agency information in accordance with HIPAA and agency policies

PERSONNEL / TEAM COLLABORATION

• -Collaborates with scheduling, nursing, and administrative teams to ensure service delivery

• -Communicates patient/aide, and family concerns appropriately to supervisor and relevant teams

• -Participates in team meetings, training, and performance improvement activities

PROFESSIONAL (CORE CASE MANAGER RESPONSIBILITIES)

• - Manages a defined panel of patients and maintains clear ownership of assigned cases, and is accountable for patient satisfaction, retention, and service stability

• -Serves as the primary point of contact for patients, caregivers, and families, and delivers personalized, relationship-based support

• -Proactively identifies issues and monitors patient/aide status, service delivery, and caregiver performance

• -Identifies risks including service interruption, caregiver instability, dissatisfaction, or safety concerns, and remains highly sensitive to significant changes in patient condition

• -Develops and proposes solutions using sound judgment

• -Coordinates with scheduling team to ensure continuity of care and appropriate caregiver assignments

• -Communicates clearly with patients/aides/families regarding service changes, expectation management, and follow-ups, ensuring they clearly understand who their assigned CM is and can reach out for timely resolution

• -Maintains accurate and timely documentation of patient/aide interactions, issues, and resolutions

• -Submits required daily and weekly reports, including patient/aide updates, risk assessments, and planned actions

• -Conducts follow-ups to ensure issues are resolved and services remain stable

• -Escalates clinical concerns and high-risk situations to DPS/RN using established protocols (e.g., SBAR)

• -Supports onboarding and transition of new patients to ensure continuity and relationship establishment

• -Provides training, coaching, and necessary education to patients/aides as needed

• -Provides necessary hiring and onboarding support to aides

• -Provides necessary communication, coordination, and support to client’s network providers

• -Performs other duties as assigned to support agency operations

QUALIFICATIONS

• High School Diploma required; some college or healthcare-related education preferred

• Minimum one (1) to two (2) years of experience in a healthcare or administrative setting preferred

• Strong communication, organizational, and interpersonal skills

• Ability to manage multiple priorities and patient/aide cases simultaneously

• Basic computer proficiency

• Ability to apply sound judgment in routine and moderately complex situations

• Demonstrates initiative, accountability, and problem-solving ability

CUSTOMER SERVICE / INTERPERSONAL SKILLS

• Demonstrates professionalism and accountability in all interactions

• Builds trust-based relationships with patients and families

• Communicates effectively with internal and external stakeholders

• Maintains a cooperative and team-oriented work environment

• Accepts feedback and demonstrates continuous improvement

• Uses appropriate communication channels and escalation pathways

• Respects diversity and treats all individuals with dignity

• Recognizes limitations and seeks support when appropriate

SPECIALIZED SKILLS AND TECHNICAL COMPETENCIES

• Strong interpersonal and relationship management skills

• Ability to identify risks and proactively address issues

• Effective problem-solving and decision-making skills

• Ability to coordinate multiple cases and priorities simultaneously

• Strong organizational and documentation skills
  

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review