Role Overview

We are seeking a highly organized and compassionate Healthcare Administrative Assistant to support the daily operations of a growing mental health private practice. This role serves as the first point of contact for patients and is responsible for managing communications, scheduling, insurance verification, and administrative workflows to ensure a smooth patient experience from inquiry through ongoing care.

Work Schedule: Monday - Friday, Flexible within client's business hours | Eastern Time

Key Responsibilities

• Follow up on patient appointments and ensure completion of required paperwork
• Answer incoming calls professionally, responding to inquiries about services and scheduling
• Schedule and coordinate new patient intakes and ongoing appointments
• Verify patient insurance details and assist with accurate invoice processing
• Guide patients through the administrative process from initial inquiry to confirmed booking
• Maintain accurate and organized patient records and documentation
• Support the day-to-day administrative operations of a solo nurse practitioner practice
• Ensure a smooth and positive patient experience across all administrative touchpoints

Requirements

• Strong background in customer service with excellent English communication skills (verbal and written)
• Prior experience in a healthcare or medical administrative role
• Familiarity with medical terminology and healthcare workflows
• High attention to detail, especially when handling patient records and insurance information
• Professional and empathetic phone manner when dealing with sensitive patient concerns
• Understanding of HIPAA compliance and patient confidentiality requirements

Ideal Candidate Profile

• Calm, empathetic, and patient-focused communicator
• Highly organized with strong multitasking abilities
• Experienced in healthcare administration or medical front desk support
• Comfortable handling both administrative and patient-facing responsibilities
• Proactive in improving workflows and patient experience
• Reliable, detail-oriented, and consistent in performance

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.