Overview

As a Sales and Customer Service Representative (CSR), you will serve as the crucial first point of contact for homeowners interested in securing their homes with residential standby generators. This is a high-impact, sales-driven customer service role. Your primary mission is to convert incoming inquiries and warm leads into qualified, high-converting, in-home sales consultations for our Sales Engineers, keeping our pipeline active and organized.

Schedule

• 9:00 AM – 6:00 PM EST (Marlboro, NJ)

Responsibilities

• Inbound Lead Capture: Promptly field inbound calls, emails, and digital inquiries from homeowners inquiring about residential generator installations.
• Lead Qualification: Ask targeted questions to assess the customer’s needs, qualify their readiness, and determine the scope of their generator interest.
• Appointment Setting: Confidently overcome basic objections to book and secure high-value, in-home sales consultations.
• Sales Dispatch Coordination: Coordinate calendars and assign the appropriate Sales Engineer to consultations, ensuring geographic efficiency.
• Data Integrity (ServiceTitan): Meticulously log all customer interactions, notes, and technical requirements in ServiceTitan to ensure Sales Engineers arrive prepared.
• Proactive Pipeline Follow-up: Consistently follow up on open, unbooked leads to re-engage prospective clients and maximize lead-to-booking conversion rates.
• Marketing Collaboration: Partner with the internal marketing team to provide feedback on lead quality and optimize incoming campaign outcomes.

Requirements

• Experience: 2+ years of experience in customer service, inside sales, or dispatch coordination—preferably within the home services industry (electrical, HVAC, plumbing).
• CRM Proficiency: Highly comfortable working with modern dispatching and CRM platforms. ServiceTitan experience is a massive advantage.
• Sales Drive: A naturally proactive "closer" mindset; comfortable turning a basic question into a booked appointment.
• Detail Orientation: Exceptional accuracy in record-keeping, ensuring no client details fall through the cracks.
• Communication: Exceptional verbal and written English skills; highly empathetic, professional, and clear on the phone.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.