Job Overview

Our client is looking for a highly organized Customer Care & Booking Specialist to serve as the first point of contact for incoming customer inquiries. This role combines customer service, sales, scheduling, and administrative support, requiring someone who can confidently convert leads into booked jobs while managing day-to-day operations within their CRM platform.

Client Overview

Our client is a locally owned and operated pest control company dedicated to protecting homes and businesses with reliable, honest, and effective pest management solutions. Their team takes pride in delivering exceptional customer service, clear communication, and dependable support while helping customers maintain safe, pest-free environments. From general pest control and termite services to rodent management and preventative maintenance programs, they focus on providing quality service and long-term customer relationships.

Schedule

• Monday - Friday, 9:00 AM - 5:00 PM PST, with 30 minutes paid break (40 work hours per week)

Responsibilities

• Handle inbound customer calls as the primary point of contact, providing pricing information, service details, and ensuring a positive customer experience
• Convert customer inquiries into booked appointments using effective sales and communication techniques
• Manage customer records, scheduling, invoicing, payment collection, and CRM updates using Housecall Pro
• Coordinate with subcontractors, including sending disclosures, obtaining signatures, and managing scheduling communications
• Send customer-facing communications such as emails, service confirmations, and follow-ups to support smooth job coordination
• Conduct lead generation outreach and support day-to-day administrative operations and business growth initiatives as needed

Requirements

• Proven experience in customer service, sales, appointment setting, or inbound call handling with a strong ability to convert inquiries into booked appointments and meet sales-related goals
• Experience using Housecall Pro or similar CRM/field service management tools
• Excellent English verbal and written communication skills with a professional phone presence and strong relationship-building ability
• High attention to detail with strong organizational and multitasking skills for managing documentation, scheduling, and customer communications
• Ability to work independently, manage priorities with minimal supervision, and perform effectively in a fast-paced environment

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations
• Commission incentives

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.