Senior Living Lead Coordinator

About the Role:

We are seeking a dedicated professional to support our growing senior living referral business. In this position, you will serve as a key liaison between potential customers and senior living communities across our network.

Primary Responsibilities:

• Contact prospective clients who have submitted inquiries through our platform to confirm receipt and explain how we will assist them in connecting with appropriate senior living communities
• Outreach to senior living community partners and relevant contacts to inform them of qualified leads and facilitate potential partnerships
• Maintain professional and empathetic communication with all parties, ensuring clarity and understanding throughout the process
• Support the lead generation and sales process to help drive business growth

Key Requirements:

• Clear, easy-to-understand English communication skills with neutral accent
• Ability to work primarily evenings and weekends (US Eastern Time)
• Strong customer service and interpersonal abilities
• Professional phone etiquette and communication style
• Ability to manage multiple contacts and follow up efficiently

This role is ideal for someone who enjoys supporting seniors and their families during an important life transition while helping build meaningful connections between consumers and care providers.