Job Overview

We are seeking a detail-oriented Social Media Moderator (Statusbrew) to manage online community engagement and maintain a positive brand presence across multiple platforms. Using Statusbrew, you will monitor comments, handle spam or troll activity, and provide timely responses to customer inquiries using approved guidelines. This role is vital for protecting brand reputation and ensuring seamless communication between the company and its audience. It is an ideal position for a highly organized professional with a background in community management and digital customer support.

 

Job Highlights

Schedule: Monday to Friday 9am to 6pm with 1 hr unpaid break, EST Timezone

Work Arrangement: Work from home

Contract: Independent Contractor

 

Responsibilities

• Monitor social media platforms daily using Statusbrew
• Hide, delete, or manage spam, inappropriate, or troll comments
• Respond to frequently asked questions using approved canned responses
• Escalate legitimate customer concerns or sensitive issues to the internal team
• Monitor giveaway campaigns, ad comments, and organic post engagement
• Ban or restrict repeat problem users when necessary
• Identify and tag potential leads, customers, or high-priority interactions
• Maintain a professional and brand-aligned tone in all interactions
• Track recurring issues and provide feedback to the team when needed
• Support overall community engagement and maintain a positive online environment

 

Requirements

• Previous experience in social media moderation, community management, or customer support roles
• Familiarity with social media management platforms such as Statusbrew, Hootsuite, Sprout Social, or similar tools
• Strong written English communication skills
• Ability to handle negative comments and difficult interactions professionally
• High attention to detail and ability to identify spam, fake engagement, or escalation-worthy issues
• Strong organizational and multitasking skills
• Ability to work independently and respond quickly to incoming activity
• Understanding of social media etiquette, engagement, and online brand reputation management

 

Independent Contractor Perks
HMO Coverage for eligible locations

Permanent work from home
Immediate hiring
Steady freelance job

 

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.