Overview

Are you a polished, proactive professional ready to support a thriving luxury brand? We are seeking a highly organized Executive Assistant / Customer Experience Coordinator to act as the CEO’s right hand and deliver premium, relationship-driven service to high-end clientele. In this dynamic role, you will seamlessly balance executive support, consultative customer communication, website coordination, and light social media curation.

Schedule:

• Monday - Friday 9:00 AM - 6:00 PM China Standard Time with 1 hour unpaid break (8 hours per day / 40 hours per week) (This schedule is for the first week only. The final schedule is still TBD)

Responsibilities

Executive & Administrative Support

• Manage and maintain the CEO’s calendar, appointments, and daily priorities
• Coordinate meetings, follow-ups, reminders, and scheduling logistics efficiently
• Act as a dependable point of contact and trusted support partner for the CEO
• Organize files, communications, operational documents, and internal records
• Anticipate needs proactively and help improve workflows and organization systems

Customer Communication & Sales Support

• Answer inbound customer calls and inquiries regarding products, customization options, pricing, and delivery timelines
• Respond promptly and professionally to customer emails, messages, and website inquiries
• Use a consultative sales approach to guide customers through product selections and purchasing decisions
• Understand the importance of response time and customer experience in luxury retail environments
• Build strong customer relationships through excellent communication and attentive follow-up
• Schedule showroom visits, consultations, and customer appointments effectively

Website & E-Commerce Coordination

• Assist with website content updates, product uploads, and backend coordination
• Work with developers or IT support to resolve website issues and maintain functionality
• Help ensure product information, imagery, and website content remain accurate and visually aligned with the luxury brand
• Support ongoing website organization and digital asset management

Social Media Support

• Create and publish one social media post per week aligned with the company’s luxury branding
• Coordinate with the CEO regarding promotions, featured products, customer stories, or showroom highlights
• Help maintain a polished and consistent online presence across social media platforms
• Assist with gathering content assets such as product images, testimonials, and showroom visuals

Operations & Coordination

• Coordinate with logistics and operations teams regarding customer orders and delivery updates
• Maintain organized tracking systems for customer communications, appointments, and operational tasks
• Participate in regular check-ins with the CEO to align priorities and discuss improvements
• Support ad hoc operational and administrative tasks as needed

Requirements

• Minimum 3 years of experience in an Executive Assistant, Customer Support, Sales Support, or similar role
• Excellent spoken and written English communication skills with a professional and polished phone presence
• Strong calendar management and appointment-setting experience
• Proven ability to communicate confidently with customers and build rapport
• Sales background or customer-facing experience with a consultative approach
• Strong understanding of urgency, responsiveness, and premium customer service standards
• Experience handling inbound calls and customer inquiries professionally
• Highly organized with strong attention to detail and follow-through
• Proactive mindset with the ability to work independently and anticipate needs
• Experience with website management platforms such as WordPress, Shopify, or similar systems
• Comfortable using Google Workspace, project management tools, and CRM systems
• Ability to multitask and prioritize effectively in a dynamic environment

Nice to Have

• Experience in luxury retail, furniture, home décor, or interior design industries
• Social media content creation or scheduling experience
• Familiarity with Instagram, Facebook, TikTok, or Pinterest best practices
• Basic graphic design or Canva experience
• Experience supporting entrepreneurs or executives directly
• Understanding of e-commerce workflows and customer journeys
• Experience coordinating with international teams

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.