Job Overview

Our client is looking for a dedicated and organized professional to serve as the first point of contact for all inbound customer communications. In this role, you will manage customer inquiries, support administrative tasks, and collaborate with internal departments to ensure efficient operations.

Schedule: Monday, Wednesday, and Friday, 9:00 AM - 5:00 PM AEST, with 1 hour unpaid break

Responsibilities

• Manage a high volume of inbound phone calls, addressing sales inquiries and order-related issues
• Triage and direct customer calls to the appropriate internal departments for resolution
• Assist customers with delivery updates and provide timely follow-up on complex queries
• Prepare and send invoices to customers using established templates
• Follow up with prospective customers via email to re-engage previous sales inquiries
• Maintain accurate records of customer interactions and communications
• Support the operations team with administrative tasks during quieter periods
• Collaborate with internal departments to ensure customer issues are resolved efficiently

Requirements

• Previous experience in a customer service or receptionist role, ideally within Australian or wholesale/distribution industries
• High level of attention to detail when handling customer information and invoicing
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong written communication skills for professional email correspondence
• Ability to work independently with minimal supervision

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.