Client Overview

A growing service-based business focused on providing professional cleaning solutions while delivering exceptional customer experiences. The company is actively expanding its client base through outbound sales efforts, appointment setting, and customer relationship management.

The team values strong communication, professionalism, and proactive client engagement, and is seeking a bilingual Virtual Assistant to support sales, scheduling, and administrative operations.

Job Description

As a  Bilingual Sales & Appointment Setting Coordinator , you will support daily business operations through outbound lead generation, appointment scheduling, customer communication, and administrative coordination.

You will play a key role in driving interest in the company’s cleaning services by conducting outbound calls, nurturing prospective clients, and maintaining accurate records within the company’s internal systems.

This role is ideal for a highly organized and customer-focused professional who is confident communicating in both French and English and thrives in a remote, fast-paced environment.

Schedule

• Monday to Friday, 8:00 AM – 4:00 PM Eastern Time; (40 hours per week)

Responsibilities

Sales & Lead Generation

• Conduct outbound calls to prospective leads and generate interest in cleaning services
• Follow up with prospects and nurture leads throughout the sales process
• Support appointment-setting activities for the sales and operations team
• Maintain professional and engaging communication with potential clients

Scheduling & Administrative Support

• Schedule appointments and manage client calendars efficiently
• Coordinate bookings and maintain organized scheduling records
• Provide general administrative support including documentation and correspondence
• Maintain accurate client information and interaction notes within the company’s custom admin dashboard

Marketing & Client Engagement

• Assist with marketing initiatives to promote the company’s services
• Maintain consistent brand representation across all customer interactions
• Support broader business growth initiatives through proactive communication and follow-up activities

Systems & Reporting

• Navigate and maintain records within proprietary software systems and dashboards
• Track lead generation activity and appointment outcomes
• Report directly to business owners regarding outreach performance and lead progress

Requirements

• Strong professional communication skills in both French and English, including spoken and written proficiency. 
• Proven experience in sales, lead generation, customer service, or client-facing roles\
• Strong phone communication and relationship-building skills
• Ability to work independently in a remote environment
• High level of attention to detail and organizational ability
• Comfortable learning and adapting to proprietary software systems
• Strong multitasking and follow-up skills

Preferred

• Experience in appointment setting, outbound calling, or service-based industries
• Familiarity with CRM systems or scheduling platforms

Scope & Engagement

• Daily outbound calling and lead follow-up responsibilities
• Appointment scheduling and calendar management support
• Administrative coordination and customer communication tasks
• Direct collaboration with business owners and internal team members
• Ongoing contribution to sales growth and customer engagement initiatives

Why Join This Team?

• Opportunity to join a growing and customer-focused business
• Dynamic role combining sales, administration, and client engagement
• Collaborative environment with direct communication with leadership
• Long-term growth opportunities for high-performing team members

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.